Warranty Information
Warranty Information
At Racesio, we stand behind the quality and craftsmanship of our products. Each item is meticulously designed and made from the finest materials, ensuring long-lasting luxury and performance. Your satisfaction is our top priority, and we are committed to offering you a worry-free shopping experience.
Limited Warranty
Racesio offers a 1-year limited warranty on all our products, covering any defects in material and workmanship under normal use during the warranty period. This warranty applies only to products purchased directly from racesio.com
What Is Covered:
- Manufacturing defects in materials and workmanship
- Defective stitching or faulty parts
- Malfunctions or failure of products to perform as advertised
What Is Not Covered:
- Damage resulting from improper use or accidents (e.g., dropping, tearing, or exposure to harsh chemicals)
- Normal wear and tear (e.g., fading, scratches)
- Alterations, modifications, or repairs by unauthorized service providers
- Damage from water, fire, or other external causes
Warranty Claim Process
If you believe your product has a defect covered by the warranty, please follow these steps to submit a warranty claim:
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Contact Us: Email us at service@racesio.com with your order number, product details, and a brief description of the issue. Please include photos or videos that demonstrate the defect.
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Review Process: Once we receive your request, our support team will review your claim and respond within 3-5 business days. We may request additional information or visual evidence to process the claim.
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Resolution: If your claim is approved, we will either repair or replace the defective item free of charge. In some cases, we may offer a refund if repair or replacement is not possible. The resolution may take up to 14 business days from the approval of your claim.
Important Notes
- Warranty claims must be made within 1 year of the purchase date.
- The customer is responsible for shipping costs when sending items back for warranty evaluation. We will cover the cost of return shipping for valid warranty claims.
- Repaired or replaced products will carry the remaining warranty period from the original purchase date.
Our Guarantee
At Racesio, we are committed to ensuring your satisfaction. If for any reason you're not happy with your purchase or you believe your item doesn’t meet the standards we promise, don't hesitate to reach out. Our team is here to help resolve any issues as swiftly as possible.
For further assistance, feel free to contact us at service@racesio.com.
