Return & Exchange
RETURN POLICY
If you would like to return your order for any quality issues, please contact us within 30 calendar days after delivery.
To return a purchase, you email us through service@racesio.com.
RETURNS OR REPLACEMENT
Our policy lasts 30 days. If 30 days have gone since you received the purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return or replacement, your item should be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be returned as well as an item that is returned more than 30 days since received.
NOTES:
Please do not return any orders for uncommunicated reasons.
Please do not send your purchase back to the manufacturer.
To complete your return, we require a receipt or proof of purchase.
REFUNDS
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund time will depend on the payment method. Please see below for details:
If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions.
If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@racesio.com.
RETURN ADDRESS
Please contact service@racesio.com to get the return address. (Please do not return your products before getting confirmation via email from service@racesio.com)
IMPORTANT NOTES
The return or replacement is only applicable to devices purchased on racesio.com. If you purchased your RACESIO device from a third-party seller, please reach out to the seller.
Once your package is received and checked to verify that warranties are still valid, we will issue a full refund or a replacement for all eligible product(s).
Please note that all accessories must be new and unopened to be eligible for refunds. To qualify for a replacement or refund, devices must be in "as new" condition and, if possible, with the original sealed packaging intact. If the accessory is returned for no reason, then we will deduct the return shipping fee from the returned amount.
For all returns, please pay the shipment fee.
If your device is faulty/DOA, we will reimburse the shipping fee after inspection and confirmation that your device is within warranty.
For any after-sales issues, please contact us through service@racesio.com and we will offer you a solution based on your case.
Once you email us about the return & refund issue, we will response you within 24h on business day. Please check your spam/junk inbox if you haven't received a reply within 24h.
RETURN ADDRESS
No. A65467, Yueyang High-tech Industrial Park, Rongjiawan Town, Yueyang County, Hunan Province, China
+86 178 9601 4909
service@racesio.com
(Please do not return your items without getting return confirmation via email from service@racesio.com).
